General Questions
What is Urgent Contractor?
Urgent Contractor is a free service that connects homeowners with licensed, local emergency contractors for urgent home repairs like plumbing leaks, electrical issues, roof damage, HVAC failures, and more.
Is there a fee to use your service?
No. It is completely free for homeowners to submit a request and get matched with contractors. You only pay the contractor for the work they perform.
What areas do you serve?
We serve all 50 U.S. states. Our network includes contractors in major cities, suburbs, and many rural areas.
How quickly can a contractor respond?
Many contractors in our network offer 24/7 emergency service with response times ranging from 30 minutes to a few hours, depending on your location and the type of emergency.
About Our Contractors
Are your contractors licensed and insured?
Yes. We require every contractor in our network to maintain proper state licensing and insurance coverage. We verify these credentials before they can join.
How do you choose which contractor to match me with?
We match you based on your location, the type of service you need, and contractor availability. Our goal is to connect you with the nearest available qualified professional.
Can I choose my own contractor?
When you submit a request, we may connect you with one or more contractors in your area. You are free to speak with them, compare quotes, and choose the one that works best for you.
Pricing & Payment
Do I get a quote before work begins?
Yes. Reputable contractors will typically provide an upfront estimate after assessing the situation. We encourage all homeowners to request a written quote before approving any work.
How do I pay for services?
You pay the contractor directly. Urgent Contractor does not collect payment for contractor services.
What if I'm not satisfied with the work?
If you experience an issue with a contractor in our network, please contact us at [email protected]. While the service agreement is between you and the contractor, we take quality seriously and want to help resolve any problems.
Still Have Questions?
Contact us anytime at [email protected] and we'll be happy to help.